VZone FormsThis page explains how to have your VZone Forms account and its data deleted. VZone Forms is provided by V ZONE INTERNATIONAL L.L.C. You do not need the app installed to ask.
How to ask
- Email support@vzoneinternational.com from the email address you use to sign in, with the subject Delete my VZone Forms account. Include the name of your organisation.
- We reply to that address to confirm the request is yours. We will never ask for your password.
- We tell your organisation's administrator, because your organisation created your account and owns the entries in it.
- We delete your account within 30 days of confirming the request, and email you when it is done.
Your organisation's administrator can also stop your access immediately from the Team screen, and can ask us to delete your account on your behalf.
What is deleted
- Your account: your name, email address, password hash, role, and permissions.
- Your sessions and the devices registered to your account, which signs you out everywhere.
- Data kept on your phone or tablet, which is removed when you sign out or uninstall the app. This includes drafts and entries that have not yet been sent.
What may be kept, and for how long
- Entries you submitted are part of your organisation's records, not only yours. They are deleted with your account unless your organisation needs to keep them, for example to meet a legal or contractual obligation. If it does, they stay in your organisation's workspace for as long as it keeps them, and it can delete them at any time.
- Activity records of actions taken with your account are kept for as long as your organisation keeps its audit trail, so that it can account for changes to its records.
- Backups are kept for 30 days, so deleted data leaves our backups within 30 days of being deleted.
- Copies your organisation sent elsewhere, such as email notifications, its own systems, or a Google Sheets spreadsheet, are controlled by your organisation, not by us.
For more detail, see the Privacy Policy.