Support

Contact us

Please include your organisation's name, your device and its operating system version, and what you were doing when the problem happened.

Common questions

How do I get an account?

Accounts are created by your organisation's administrator; you cannot sign up in the app. If you should have access, ask your administrator to add you.

I cannot sign in

Check that you are using the email address your organisation registered. If you have forgotten your password, or your account has been deactivated, your organisation's administrator can help.

Can I use the app without a connection?

Yes. Once you have signed in, the forms assigned to you are kept on your device. You can fill them in offline, and your entries are sent automatically when you are back online. You can see what is still waiting under My work.

An entry has not been sent

Open My work to see its status. Entries wait there until the device has a connection and are then sent automatically. Signing out deletes anything that has not been sent yet, so sync first.

The camera or location field does not work

The app asks for camera and location access only when a field needs it. If you declined, turn access back on for VZone Forms in your device's settings. Location also needs your device's location services to be switched on.

How do I delete my account?

See Delete your account.

Reporting a security problem

Email support@vzoneinternational.com with the details. Please do not include other people's personal data.